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People-centered Technology

People-centered Technology

Conversation in action

With 197 professionals based in seven premises across three countries (Italy, Brazil, USA) and partnerships in significant scientific projects, Almawave offers technological solutions based on proprietary technology which are designed to transform experiences, processes and business through simple words.

The voice of the customer: the new dimension of business analysis

The “people-centered” platform of Almawave based on natural language is driving a true revolution in the understanding of customer experience and in business analysis, by providing a valuable perspective that had previously been lacking.

The genuine “big” data

The customer’s voice is the new input, useful to all departments involved: Caring, for a unique and in-depth view of the customer journey; Marketing, to understand the new needs; Sales, to implement effective and customised actions; Quality and Compliance, to identify the improvement areas for processes and services.

Iride®: a complete and modular suite of products for customer-centric strategy

With 29 languages supported, the platform offers a comprehensive multi-channel analysis model, capable of fully exploiting the enormous potential offered by the ability to transform all conversations – calls, chats, e-mails, surveys and social interactions – into new awareness.

Information Governance

Iride® TEXT ANALYTICS

Advanced Text Classification

Iride® CALL

Marketing Campaign Automation

Iride® VOICE

Speech Analytics

Iride® VERBAL ORDER

Sales Process Analysis

Iride® AWARE

Social Awareness & Insights

Other

Smart Interaction

Iride® ONECM

Customer Service & Operations Management

Iride® CHANNEL HUB

Multi-channel Customer Engagement Management

Iride® WAVEBOT

Chatbot & Natural Language IVR

Iride® KM

Information Search Optimization

Iride® BKO

Back-Office Operations Automation

Iride® TRAINER

Training Optimization Management

Other

Voice of the Customer, Customer Engagement, Conversational Platform & Advanced Analytics

Want to know more?

Learn more about

Almawave Brochure

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Company Profile

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Light Company Profile

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Contact the People-centered Technology team

Our offering

Digital Customer Management

Our offering

Digital Change