With 197 professionals based in seven premises across three countries (Italy, Brazil, USA) and partnerships in significant scientific projects, Almawave offers technological solutions based on proprietary technology which are designed to transform experiences, processes and business through simple words.
The “people-centered” platform of Almawave based on natural language is driving a true revolution in the understanding of customer experience and in business analysis, by providing a valuable perspective that had previously been lacking.
The customer’s voice is the new input, useful to all departments involved: Caring, for a unique and in-depth view of the customer journey; Marketing, to understand the new needs; Sales, to implement effective and customised actions; Quality and Compliance, to identify the improvement areas for processes and services.
With 29 languages supported, the platform offers a comprehensive multi-channel analysis model, capable of fully exploiting the enormous potential offered by the ability to transform all conversations – calls, chats, e-mails, surveys and social interactions – into new awareness.
Iride® TEXT ANALYTICS
Advanced Text Classification
Marketing Campaign Automation
Iride® VERBAL ORDER
Sales Process Analysis
Social Awareness & Insights
Customer Service & Operations Management
Iride® CHANNEL HUB
Multi-channel Customer Engagement Management
Chatbot & Natural Language IVR
Information Search Optimization
Back-Office Operations Automation
Training Optimization Management