AI comes to life
With its professionals, 11 offices in 4 Countries (Italy, Spain, Brazil, USA), and a strategic scientific cooperation network, Almawave offers proprietary technology-based solutions to transform experiences, processes, business through natural language understanding.
Customer centricity
The enhancement of customer business at the center of Almawave strategy. Distinguishing professional skills on enabling technologies and major frameworks - Architecture AI, Big Data, Data Science, Machine Learning, Open Data – and a deep knowledge of the main industries’ business processes operationalizes the potential artificial intelligence offers, making it tangible and measurable, also in the most complex environments. Moving from technology to solutions.
An omnichannel, modular and exhaustive, ecosystem
Solutions based on AI-driven technologies to interpret the voice of the customer. Insight and knowledge discovery to make you achieve a real competitive advantage.
R&D Labs
From technology to processes for immediate, tangible, and measurable results. Almawave organizes its technological vision through dedicated R&D labs.
Language Technology
Technologies and advanced models of multilanguage text understanding
Speech Technology
Innovation in automatic speech recognition and multi-language translation
Speech Solutions
Advanced solutions for multichannel analysis of the voice
Contact Management
Easy and efficient management of multichannel customer care processes, also in the human-to-human interaction
Iride®: a complete and modular suite of products for customer-centric strategy
Discover Iride®: the suite of integrated products – operating in over 30 languages, text & voice – to enhance information, transform processes, and create a better Customer Experience.
Information Management
Data & information management and enhancement from different sources, through a unified vista to discover new relations and widen the knowledge of customers. Optimization and automation of enterprise processes.
Iride® Text Analytics
Improve the real-time understanding of your customer needs
Iride® Voice
Evaluate the quality of your service directly from the voice of the customer
Iride® Voice RT
Support agents in real-time operations management of Contact Centers
Iride® Verbal Order
Transform drastically the process or verbal order management
Iride® KM
Exploit the advanced search engine tailored on your business
Iride® Aware
Use the social network to extract opinions, sentiment, and mood on topics of interest
Natural interaction
Interactions in natural language for an experience in line with user expectations, to improve their engagement with efficient customer care services, fast and safe purchase processes, tailored offers.
Iride® Wavebot
Discover the smart virtual agent interacting in natural language
Iride® Channel Hub
Involve users in an effective way through semantic routing
Iride® Call
Communicate with customers in the easiest and most effective way
Iride® KM
Exploit the advanced search engine tailored on your business
Iride® Text Analytics
Improve the real-time understanding of your customer needs
Iride® CM
Use a single interface to navigate and access information in natural language
Iride® Trainer
Reduce training times and improve the learning curve
Almawave Group companies
