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People-centered Technology

People-centered Technology

#AI4YOU: the natural interaction with technology

With its professionals, 7 offices in 3 Countries (Italy, Brazil, USA), and a strategic scientific cooperation network, Almawave offers proprietary technology-based solutions to transform experiences, processes, business through natural language understanding.

Italy
Brazil
USA

220 employees

17 mln € revenues in 2019

Other

Customer centricity

The enhancement of customer business at the center of Almawave strategy. Distinguishing professional skills on enabling technologies and major frameworks - Architecture AI, Big Data, Data Science, Machine Learning, Open Data – and a deep knowledge of the main industries’ business processes operationalizes the potential artificial intelligence offers, making it tangible and measurable, also in the most complex environments. Moving from technology to solutions.

An omnichannel, modular and exhaustive, ecosystem

Solutions based on AI-driven technologies to interpret the voice of the customer. Insight and knowledge discovery to make you achieve a real competitive advantage.

R&D Labs

From technology to processes for immediate, tangible, and measurable results. Almawave organizes its technological vision through dedicated R&D labs.

Language Technology

Technologies and advanced models of multilanguage text understanding

The development of Iride® proprietary technology enables the understanding and interpretation of natural language-based multichannel interactions, the analysis of voice and emotion-based information through language, semantic and statistical models, enhancing such information for multiple businesses.

Speech Technology

Innovation in automatic speech recognition and multi-language translation

PerVoice speech recognition technology for multilanguage speech translation can exclude background noises, synchronize text and audio permanently, indexing audio-video files for keywork search, occurrence analysis, transcription editing and certification, subtitling process automation and phone conversation analysis.

Speech Solutions

Advanced solutions for multichannel analysis of the voice

The engineering of products based on Iride® proprietary technology and PerVoice Speech Recognition technology enables voice-based information management and enhancement via means of multichannel customer satisfaction & engagement-oriented solutions.

Contact Management

Easy and efficient management of multichannel customer care processes, also in the human-to-human interaction

User-centric platforms enable inbound, outbound, Back-Office process management, as well as advanced e-learning systems.

Other

Iride®: a complete and modular suite of products for customer-centric strategy

Discover Iride®: the suite of integrated products – operating in over 30 languages, text & voice – to enhance information, transform processes, and create a better Customer Experience.

Information Management

Data & information management and enhancement from different sources, through a unified vista to discover new relations and widen the knowledge of customers. Optimization and automation of enterprise processes.

Iride® Text Analytics

Improve the real-time understanding of your customer needs

The platform for the understanding, classification, and automatic & real-time routing of customer needs in natural language over the different channels of contact.

Iride® Voice

Evaluate the quality of your service directly from the voice of the customer

The platform enabling the acquisition and analysis of conversation between Contact Centers and customers, to achieve an exhaustive view of the voice of the customer and optimize customer experience.

Iride® Voice RT

Support agents in real-time operations management of Contact Centers

The platform for real-time analysis of emerging trends and identification of opportunities and critical issues in customer interactions.

Iride® Verbal Order

Transform drastically the process or verbal order management

The platform for automatic transcription and verbal order validation ensures accuracy, speed, and saving in the management of contact and times of re-listening.

Iride® KM

Exploit the advanced search engine tailored on your business

The knowledge management engine for concept-based content navigation, tailored on your business domain, combining execution speed with precise and accurate replies.

Iride® Aware

Use the social network to extract opinions, sentiment, and mood on topics of interest

The platform listens to the voice of the customer over the social network to identify opinions and contents on topics of interest, get to learn the reputation of brand, products, and services, as well as extract insight.

Other

Natural interaction

Interactions in natural language for an experience in line with user expectations, to improve their engagement with efficient customer care services, fast and safe purchase processes, tailored offers.

Iride® Wavebot

Discover the smart virtual agent interacting in natural language

The conversation platform providing support and context-aware replies in natural language, and automatically routing complex requests towards human operators, in case of complex requests.

Iride® Channel Hub

Involve users in an effective way through semantic routing

The user-friendly Front-End for agents to identify the channel of contact used by customers and manage request dispatching and routing, according to the reason of contact, towards an active and specialized agent.

Iride® Call

Communicate with customers in the easiest and most effective way

The natural language IVR platform for natural language request management, automation of recalls, marketing or information campaigns, quality, and customer satisfaction surveys.

Iride® KM

Exploit the advanced search engine tailored on your business

The knowledge management engine for concept-based content navigation, tailored on your business domain, combining execution speed with precise and accurate replies.

Iride® Text Analytics

Improve the real-time understanding of your customer needs

The platform for the understanding, classification, and automatic & real-time routing of customer needs in natural language over the different channels of contact.

Iride® CM

Use a single interface to navigate and access information in natural language

The single Front-End for Customer Management, real-time operations, and performance monitoring in the customer interaction process.

Iride® Trainer

Reduce training times and improve the learning curve

The innovative virtual training platform for the management of training with e-learning sessions and post-training evaluation of agents, gamification tools and operations process simulation.

Other

AI, NLP, Speech Technologies, Omnichannel CX, Big Data, Data Science

Want to know more?

Contact the People-centered Technology team

Our offering

Digital Customer Management

Our offering

Digital Change