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Almawave

Almawave

Conversation in Action

Almawave is one of the main Italian players in speech & text recognition technologies applied to customer experience management and advanced analytics.

It is the preferred choice of leading analysts and cited in over 37 reports dealing with Speech Analytics, Text Analytics & Customer Experience Applications. The company manages over 100 customers in the Public Administration, TelCo & Media, Energy & Utility, Financial Services and Transport sectors.

With 197 professionals based in seven premises across three countries (Italy, Brazil, USA) and partnerships in significant scientific projects, Almawave offers technological solutions based on proprietary technology which are designed to transform experiences, processes and business through simple words.

Three technological laboratories work to transform knowledge, process and business management.

Language Technology

Products based on Iride® proprietary technology for text and knowledge analysis, in order to manage and turn multi-channel data into valuable information, at its core and in various vertical applications, as well as developing semantic-driven iBPM (Intelligent Business Process Management) model-based products.

Speech Solutions

Solutions and products based on Iride® proprietary technology and PerVoice Speech Recognition technology to manage and turn voice data into valuable information, as well as developing multi-channel solutions geared towards customer satisfaction and customer engagement.

Contact Management

Solutions and products based on proprietary technology for efficient and easier management of multi-channel customer care processes, through unified agent desktop, process automation, space planning, dispatching and workforce optimization.

Other

The voice of the customer: the new dimension of business analysis

The “people-centered” platform of Almawave based on natural language is driving a true revolution in the understanding of customer experience and in business analysis, by providing a valuable perspective that had previously been lacking.

The genuine “big” data

The customer’s voice is the new input, useful to all departments involved: Caring, for a unique and in-depth view of the customer journey; Marketing, to understand the new needs; Sales, to implement effective and customised actions; Quality and Compliance, to identify the improvement areas for processes and services.

Iride®: a complete and modular suite of products for customer-centric strategy

With 29 languages supported, the platform offers a comprehensive multi-channel analysis model, capable of fully exploiting the enormous potential offered by the ability to transform all conversations – calls, chats, e-mails, surveys and social interactions – into new awareness.

Information Governance

Iride® TEXT ANALYTICS

Advanced Text Classification

Iride® CALL

Marketing Campaign Automation

Iride® VOICE

Speech Analytics

Iride® VERBAL ORDER

Sales Process Analysis

Iride® AWARE

Social Awareness & Insights

Other

Smart Interaction

Iride® ONECM

Customer Service & Operations Management

Iride® CHANNEL HUB

Multi-channel Customer Engagement Management

Iride® WAVEBOT

Chatbot & Natural Language IVR

Iride® KM

Information Search Optimization

Iride® BKO

Back-Office Operations Automation

Iride® TRAINER

Training Optimization Management

Other

Almawave Management

Marco Tripi

President

Almawave Management

Valeria Sandei

CEO

Almawave Management

Antonio Amati

Vice President

Key clients

Sky

Wind Tre

TIM

Vodafone

Trenitalia

RFI

E-ON

Sogei

Agenzia per l’Italia Digitale

Groupama

Alitalia

Città di Venezia

MEF – Ministero dell’Economia e delle Finanze

Enel

Inail

Fastweb

Hera

Inps

Mipaaf

CH Consulting House

Regione Sicilia

Eni

Engie

Presidenza del Consiglio dei Ministri

Regione Toscana

Agea

Ministero dello Sviluppo Economico

Other

Learn more about

Almawave Brochure

PDF

Voice of the Customer, Customer Engagement, Conversational Platform & Advanced Analytics

Want to know more?

Almawave s.r.l.
Single-member company
Via di Casal Boccone 188/190 00137 Rome
Company's Registry of Rome
Tax Identification/VAT Registration nr. 05481840964
Share Capital € 200.000,00 f.p.
Management and Coordination of AlmavivA spa​​​

Our companies

AlmavivA Digitaltec

Our companies

Lombardia Gestione