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Energy & Utilities, Industry & Services
Energy & Utilities, Industry & Services
Serving Service Providers
Almaviva has always sided with subjects that offer services. This thanks to its innovative technological package, combining best-of-breed speech recognition & analytics market and proprietary technologies to listen to the customer’s voice and smart energy management platforms for monitoring and optimizing consumption of complex property assets.
All-round management of operating & business processes
The sector operators are provided with innovative solutions for multi-channel customer engagement management, transaction management, advanced business intelligence instruments for real-time analysis of operating performances and customer interaction activities, balanced scoreboards for quality compliance monitoring, platforms for planning and managing company resources, and IT services for infrastructure management and business process outsourcing.
The figures of our clients
50,000
hours of conversations analyzed
24,722
monitored sites per power consumption
14,000
post offices connected every day
1,5 million
postal payment slips managed every day
1,000
simultaneous transactions managed per second
Our clients
AMS Gas
Metropolitan City Health Protection Agency (ATS)
Enel Energia
ENI Gas & Luce
ENGIE
FCA
Octo Telematics Italia
Siemens
