Italian-style people centered technology for the Latin-American market
Set up in 2010, Almawave do Brasil provides large Brazilian enterprise with top-quality high-performing solutions for customer-interaction and knowledge-management processes, exporting the know-how built up in Europe to the South-American market.
With its technological laboratories and centers of excellence, the Company is poised to become the leading supplier of “people-centered” technologies on the Brazilian market for the creation of multi-channel interaction with customers in real time as well as the management, analysis, surveillance and optimization of corporate processes.
The Company structure entails:
A commercial area set aside for direct customers with dedicated areas for Solution Engineering, Project Management, Software Factory and Delivery, implementing solutions based on the Iride® Customer Centric Suite for the customers’ operational processes
A network of partners to whom it provides pre-sale and sales-support activities
Almawave do Brasil solutions enable:
Greater productivity and better customer interaction, thanks to a multi-channel “natural” language interface
A holistic customer approach put together on the basis of captured unstructured and structured data
Lower customer-response time, meaning reduced handling time
Reduction in strategy costs due to detailed real-time business intelligence
Tncrease in sales and credit collection, thanks to superior multi-channel tools
Substantial improvement in corporate know-how and process re-engineering
Key clients
Sky
Net
Claro
Telefonica Vivo
Oi
VB Benefícios
Tracker
Banco Volkswagen
Sanofi
Latam Airlines
Light
Almawave do Brasil Informática LTDA
Head office
Avenida São Luiz, 50 - Edificio Italia
30º andar - CJ 301
São Paulo - SP
CEP: 01046 000
Brazil
