The most innovative companies are those capable of actively listening to the customer’s voice daily on all communication channels.
For over 20 years AlmavivA Contact has been a market leader in Italy in the outsourcing of CX services for private companies and public bodies. The services offered include management of all customer engagement management services, thanks to transversal skills, in the TelCo & Media, Energy & Utilities, Public Administration, Financial Services, and Industry & Services Markets.
operator workstations globally
personnel selection and training centers worldwide
Contact Centers that use natural language interpretation technologies for customer engagement in 3 continents
multi-channel interactions and analyses in natural language with customers
customer interactions managed each month
voice interactions analysed each month
A comprehensive vision of the customer journey based on the analysis of natural and multi-channel language
An effective, customised and transparent process to boost sales and satisfy customers
An efficient process that uses automation, artificial intelligence and new-generation business intelligence
Efficiency starts with process automation and a new management model for operations
An innovative model for managing processes to constantly improve business results and enhance productivity
New tools for marketing, operations, sales and quality to aid the decision-making process
A new frontier for the efficiency of operations
Transforming experience, processes and business with the power of natural language to transform experience and understand the customer’s voice
An innovative model to understand the quality of operations and continuously improve the service processes
New approaches in the automatic interpretation of the customer’s voice
Integrated multi-channel front-end operations based on natural language
Self-experience and the power of natural language so that the customer is never left alone
The efficacy of semantic research to rapidly recover the correct information
Enhancing expertise and diversity to generate value and business efficiency
Managing a Contact Center with over 500 million contacts a year at a global level has led AlmavivA Contact to implement and propose innovative solutions to value the communication between the company and customers at all times. The strength of the AlmavivA Group solutions lies in the implementation of Almawave proprietary people-centered technology, based on the comprehension of natural language.
The “people-centered” platform of Almawave based on natural language is driving a true revolution in the understanding of customer experience and in business analysis, by providing a valuable perspective that had previously been lacking.