Tavola disegno 1 copia

Digital Customer Management

Digital Customer Management

Digital mindset, human touch

The most innovative companies are those capable of actively listening to the customer’s voice daily on all communication channels.

Leaders in Customer Experience Management

For over 20 years AlmavivA Contact has been a market leader in Italy in the outsourcing of CX services for private companies and public bodies. The services offered include management of all customer engagement management services, thanks to transversal skills, in the TelCo & Media, Energy & Utilities, Public Administration, Financial Services, and Industry & Services Markets.

A few figures at a global level

22,400

operator workstations globally

5

personnel selection and training centers worldwide

23

Contact Centers that use natural language interpretation technologies for customer engagement in 3 continents

600 mln

multi-channel interactions and analyses in natural language with customers

510,000

customer interactions managed each month

50,000

voice interactions analysed each month

29

languages supported

Other

The power of technological innovation, the value of personal contact: a unique strategy

Activities

Multi-Channel Customer Management

A comprehensive vision of the customer journey based on the analysis of natural and multi-channel language

Sales Management

An effective, customised and transparent process to boost sales and satisfy customers

Credit Collection

An efficient process that uses automation, artificial intelligence and new-generation business intelligence

Technology Support

Efficiency starts with process automation and a new management model for operations

Trade Marketing

An innovative model for managing processes to constantly improve business results and enhance productivity

Marketing Research

New tools for marketing, operations, sales and quality to aid the decision-making process

Back-Office Management

A new frontier for the efficiency of operations

Other

Technology

Business Insights

Transforming experience, processes and business with the power of natural language to transform experience and understand the customer’s voice

Advance Performance Analysis

An innovative model to understand the quality of operations and continuously improve the service processes

Marketing Campaign & Survey Automation

New approaches in the automatic interpretation of the customer’s voice

Front-End & Back-Office Automation

Integrated multi-channel front-end operations based on natural language

Chatbot & Natural Language IVR

Self-experience and the power of natural language so that the customer is never left alone

Knowledge Management

The efficacy of semantic research to rapidly recover the correct information

Virtual Training

Enhancing expertise and diversity to generate value and business efficiency

Other

The “Made in Italy” experience of AlmavivA Contact has given rise a global network that values diversified cultures, intelligence and skills

Excellence in Digital Customer Management

Italian-style Digital Customer Management for the Brazilian market

Italian-style Digital Customer Management for the Latin-American market

Italian-style Digital Customer Management for the European market

Italian-style Digital Customer Management for the Mediterranean basin

Italian-style people centered technology for the Latin-American market

Italian-style people centered technology for the North American market

Italian-style Digital Customer Management for the Asian market

A people-centered technology

Managing a Contact Center with over 500 million contacts a year at a global level has led AlmavivA Contact to implement and propose innovative solutions to value the communication between the company and customers at all times. The strength of the AlmavivA Group solutions lies in the implementation of Almawave proprietary people-centered technology, based on the comprehension of natural language.

The customer’s voice: the new dimension of business analysis

The “people-centered” platform of Almawave based on natural language is driving a true revolution in the understanding of customer experience and in business analysis, by providing a valuable perspective that had previously been lacking.

Voice of the Customer, Customer Engagement, Conversational Platforms & Advanced Analytics

Want to know more?

Learn more about

Company Profile

PDF

Light Company Profile

PDF

Contact the Digital Customer Management team

Our offering

Digital Change

Our offering

People-centered Technology