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Italian-style Digital Customer Management for the Latin-American market

Increasingly efficient, flexible and effective management of customer care processes.

Almacontact boasts a comprehensive outsourcing offer of digital customer management services for guaranteed excellence in customer experience for private organisations and public entities.

Set up in 2014 and based in Bogota, the company exports to Spanish-speaking South American countries the fruits of the collaboration between AlmavivA Contact, a major player in the Italian CRM market, and AlmavivA do Brasil, a company that has rapidly developed into one of the leading CRM operators in the Brazilian market and one of the sector’s most vital employment providers.

Real-time customer insight.

A new vision for global customer experience management

Key clients

Latam Airlines




Almacontact Management

Francesco Renzetti

President and General Manager

Almacontact Management

Guillermo Hernando Ulloa Acevedo


Head office
Carrera 15 No. 110-45,
Piso 6
tel. (57)-64666606/6663

Our companies

Our companies

AlmavivA de Belgique