Tavola disegno 1 copia

Almacontact

Almacontact

Italian-style Digital Customer Management for the Latin-American market

Almacontact boasts an outsourcing CRM-service offering which vouches for an superlative customer experience. It has solutions for both the public and private sector and is an ideal partner for the efficient, effective and flexible management of customer-care processes.

Set up in 2014 and based in Bogotá, the company deals on the Spanish-speaking South-American countries and exports the fruits of the team efforts between AlmavivA Contact, a major player on the Italian CRM market, and AlmavivA do Brasil, a firm which has rapidly soared to become one of the top CRM operators on the Brazilian market and one of the most vital employment providers in the sector.

One crucial part of its business offering has proved to be the usage of innovative proprietary Almawave technologies which are designed to recognize natural language during customer interaction, thus boosting engagement levels, raising customer satisfaction and optimizing the operational customer-experience-management processes. The contact-center operators become proficient in handling individual issues as a result of the enhancement of unstructured data and the integrated surveillance of all communication channels.

A few figures at a global level

22,400

operator workstations globally

5

personnel selection and training centers worldwide

23

Contact Centers that use natural language interpretation technologies for customer engagement in 3 continents

600 mln

multi-channel interactions and analyses in natural language with customers

510,000

customer interactions managed each month

50,000

voice interactions analysed each month

29

languages supported

Other

Almacontact Management

Andrea Antonelli

President and Gerente

Almacontact Management

Guillermo Hernando Ulloa Acevedo

CEO

Key clients

Latam Airlines

Samsung

Claro

Other

Head office
Calle 90 12-28
Oficina 108, Piso 6
Bogotà
Colombia​
tel. (57)-64666606/6663

Our companies

Our companies

AlmavivA de Belgique