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AlmavivA do Brasil

AlmavivA do Brasil

Italian-style Digital Customer Management for the Brazilian market

Set up in 2006, AlmavivA do Brazil has become one of the top 10 CRM operators on the Brazilian market and today with over 29,000 workers on its payroll and a distinctive recruitment approach which seeks out diverse cultures, a wide array of intelligence types and varied professional backgrounds, it is a crucial employment provider for the sector.

Its main offices are located in São Paulo. In March 2008, the Company began reinforcing its footing on the market, opening branches in Belo Horizonte, Juiz de Fora, Aracaju, Guarulhos, Maceió, Teresina and Brasília.

AlmavivA do Brasil boasts a wide range of outsourced CRM services which draw on innovative technologies created to outperform in CRM 3.0. It has solutions for private enterprise as well as the public sector and is an ideal partner for the efficient, effective and flexible management of customer-care processes. Its vocation is to push the envelope whilst serving the law and tenets of social responsibility. This applies to services for Customers, results for Shareholders and professional training for collaborators.

A few figures at a global level

22,400

operator workstations globally

5

personnel selection and training centers worldwide

23

Contact Centers that use natural language interpretation technologies for customer engagement in 3 continents

600 mln

multi-channel interactions and analyses in natural language with customers

510,000

customer interactions managed each month

50,000

voice interactions analysed each month

29

languages supported

Other

AlmavivA do Brasil Management

Marco Tripi

Diretor Presidente

AlmavivA do Brasil Management

Francesco Renzetti

CEO

Key clients

América Móvil

TIM

Oi

Globo

Itaú

Banco Pan

Nextel

Net

Claro

Vivo

Sky

Latam Airlines

Serasa

Estácio

Grupo Avenida

AES ElectroPaulo

Via Varejo

Bradesco

Caixa Seguradora

CredSystem

Guia Bolso

Seja Digital

Sanofi

Tracker

Light

Other

Visit the AlmavivA do Brasil website

Headquarters
Rua Bela Cintra, 1149
Sobreloja e 1º Andar Consolação
São Paulo – SP
CEP: 01415 000
tel. (+55)-3004-8345

Our companies

AlmavivA de Belgique

Our companies

AlmavivA Services