RAG for support in consulting on products and services

Use case

Collection and summary of the customer's historical consumption data

Opportunity

Speeding up the digitization process of the sector with a data-driven approach, to create a sustainable, interconnected, and inclusive ecosystem, capable of monitoring networks and plants, reducing waste and inefficiencies.

Challenge

Display on dashboards and via GenAI the customer's historical consumption data, documentation of the provider's offers, automatically generating suggestions and recommendations through:

• specific knowledge base based on customer data and the products offered by the provider
• natural language search
• self-generated suggestions for optimal customer management.

Proposta

Le soluzioni raccolgono e sintetizzano i dati storici dei consumi del cliente e la documentazione delle offerte del gestore, supportando il consulente nell’individuare l’offerta più adatta al profilo di ciascun consumatore.

Tutti i dati sono facilmente visualizzabili su dashboard e, grazie alla GenAI, la soluzione genera in automatico suggerimenti e raccomandazioni utilizzabili per gestire efficacemente il contatto.