Smart maintenance

Use case

Transcription and reporting of technical maintenance activities through voice commands

Opportunity

Speeding up the digitalization process in the sector with a data-driven approach to create a sustainable, interconnected, and inclusive ecosystem capable of monitoring networks and plants, reducing waste and inefficiencies.

Challenge

Transcribing and reporting technical and maintenance activities directly in the field using voice commands, starting from the voice commands given by specialized operators, maintenance technicians, and inspectors, enabling:

• performing operations hands-free safely
• recognizing voice commands even when given in specialized technical language
• delivering high-level performance even in noisy environments and without a connection
• direct updates to back-end systems and workforce management
• automatic creation of summaries and reports thanks to GenAI tools
• simplified querying of historical data in client systems.

Solution

AI-driven solutions for natural language understanding allow specialized operators, maintenance technicians, and inspectors to transcribe and report technical and maintenance activities directly in the field, starting from notes and voice commands given.

Thanks to GenAI, customized reports are also created automatically and in real time, providing suggestions to the operator and thus reducing intervention times.