AI for smart e-mail management

Use case

Automated interpretation of received emails and creation of draft responses

Opportunity

Speeding up the digitalization process in the sector with a data-driven approach to create a sustainable, interconnected, and inclusive ecosystem capable of monitoring networks and plants, reducing waste and inefficiencies.

Challenge

Using language, semantic, and text analysis models to interpret emails and certified emails (PEC) from external clients and internal staff and to generate automatic responses, leveraging features such as:

• understanding content and assigning it to specific categories
• analytics on the main reasons for contact
• setting alerts and generating exportable reports.

Solution

Smart email management solutions, based on AI-driven technology that, thanks to language, semantic, and text analysis models, can understand emails and certified emails (PEC), extract information to handle messages according to their topic and priority using AI algorithms, and — leveraging Generative AI — create automatic responses that can be reviewed by the operator or sent directly.