Conversational agent for personalized support

Use case

Text and/or voice virtual assistant supporting users

Opportunity

Speeding up the sector's digitalization process with a data-driven approach, to create a sustainable, interconnected, and inclusive ecosystem capable of monitoring networks and plants, reducing waste and inefficiencies.

Challenge

Interactive dialogue with virtual assistants that allows users to get information and clarifications on general or personal topics related to their own procedures, leveraging AI-driven technology and achieving:

• automatically generated responses and referral to operators in more complex cases
• simplified design with "no code" interfaces and performance analytics
• consistent responses thanks to immediate access to past cases.

Solution

Conversational agents capable of answering users' questions both through text and voice.

Thanks to access to document systems and the integration of GenAI tools, the solutions offer an interactive dialogue that allows users to get information and clarifications on general or personal topics related to their own cases.