Advanced campaign management

Use case

Automating the process of managing outbound campaigns across various communication channels, both text and voice

Opportunity

Speeding up mobility innovation by improving operator skills, service efficiency, infrastructure and resources, and user experience.

Challenge

Simplifying and managing the sending and collection of text and voice surveys across all communication and contact channels to measure customer satisfaction, using tools and features like:

• management menu for creating campaigns and contact lists
• full reception of user feedback
• out-of-the-box analytics to measure campaign effectiveness.

Solution

The solutions automate the management of outbound campaigns across various communication channels, both text and voice (phone, SMS, and email), simplify and handle the sending and collecting of surveys, and also calculate the NPS (Net Promoter Score), thus measuring customer satisfaction and loyalty.