Smart maintenance

Use case

Transcription and reporting of technical maintenance activities through voice commands

Opportunity

Speeding up mobility innovation by improving operators' skills, service and resource efficiency, and user experience.

Challenge

Transcribing and reporting technical and maintenance activities directly in the field using voice commands from specialized operators, maintenance technicians, and inspectors, enabling:

• direct updates to back-end and workforce management systems
• voice recognition even in specialized technical language and in noisy or offline environments
• generative tools for automatic creation of summaries and reports.

Solution

AI-driven solutions for natural language understanding allow specialized operators, maintenance technicians, and inspectors to transcribe and report technical and maintenance activities directly on the field, starting from notes and voice commands.

Thanks to GenAI, personalized reports are also created automatically and in real time, providing suggestions to the operator and thus reducing intervention times.