AI for smart email management

Use case

Automated interpretation of incoming email content and creation of draft responses

Opportunity

Speeding up innovation in Public Administration and improving user experience through the use of AI-based solutions.

Challenge

Using language, semantic, and text analysis models to interpret emails and certified emails (PEC) from external clients and internal staff, and generating automatic responses, leveraging features such as:

• content understanding and assignment to specific categories
• analytics on the main contact reasons
• setting alerts and generating exportable reports.

Solution

Smart email management solutions, based on AI-driven technology that, thanks to language, semantic, and text analysis models, can understand emails and certified emails (PEC), extract information to handle messages depending on their topic and priority through AI algorithms, and - using Generative AI - create automatic responses that can be reviewed by the operator or sent directly.