Analysis and optimization of the quality of services offered in the area

Use case

Collecting geolocated data and information from online sources in real time to assess perception and satisfaction with the services offered in the area

Opportunity

Speeding up innovation in Public Administration and improving the quality of services offered in the area.

Challenge

Assessing perception and satisfaction with the services offered in the area, identifying the most discussed issues, the weak points to act on, and sentiment on topics such as livability, sustainability, and safety, through:

• integration of geolocated data, web and social sources, media, and market trends
• proprietary KPI, even for specific topics
• detailed analysis with data that can be aggregated by administrative or geographic area.

Solution

Geolocated data collection solutions and real-time information from online sources to assess how people view the work of an Organization and their satisfaction with the services offered in the area, and to improve the quality of services provided locally.