Conversational agent for personalized support

Use case

Text and/or voice virtual assistant supporting citizens

Opportunity

Speeding up innovation in Public Administration and improving user experience by using Artificial Intelligence-based solutions.

Challenge

Interactive dialogue with Public Administration virtual assistants allowing users to get information and clarifications on general or personal topics related to their procedures, leveraging AI-driven technology and getting:

• automated responses and referral to operators in more complex cases
• simplified design with no-code interfaces and performance analytics
• consistent answers thanks to immediate access to past procedures.

Solution

Conversational agents able to answer users' questions both through text and voice. Thanks to access to document systems and the integration of GenAI tools, the solutions offer an interactive dialogue that allows users to get information and clarifications on general or personal topics related to their own cases.