Advanced clinical interaction

Use case

Automating patient calls to gather clinical information and assess adherence to therapies

Opportunity

Speeding up the technological innovation process in healthcare to ensure efficient infrastructure, resources, and services for healthcare staff and patients.

Challenge

Automating patient calls via a virtual assistant interacting in natural language to gather clinical information, check adherence to prescribed therapies, ensuring:

• timely monitoring of the patient's health status
• reduction of the digital divide
• continuous monitoring of Quality of Life aspects
• optimization of care and prevention of clinical risks
• automated analysis, through dashboards or charts, of response trends
• scheduling of calls and management of patient records.

Solution

The solutions are based on a virtual assistant that calls the patient and, by interacting in natural language, collects clinical, therapeutic, and monitoring information, checks therapy adherence, also thanks to scheduled reminders, and administers questionnaires to monitor health status and quality of life. The responses are then classified in a structured way and made available for analysis, consultation, and use by predictive algorithms. Collection of PROMs (Patient Reported Outcome Measures) and PREMs (Patient Reported Experience Measures)