Conversational agent for automated interactions

Use case

A GenAI-based conversational agent, capable of understanding and responding in natural language to information requests from citizens and patients

Opportunity

Speeding up healthcare innovation and improving user experience by using AI-based natural language understanding solutions.

Challenge

Personalized support and quick access to data through a GenAI-based conversational agent that can understand and respond in natural language to user information requests, ensuring:

• reduced response time
• improved patient services
• increased number of users supported
• consistent, responsible, and widespread communication
• context-aware responses in natural language
• quick handling of requests.

Solution

The solutions simplify information requests and interactions with citizens through natural language (voice/text), from booking and managing appointments to questions about preparations for exams or visits. The Virtual Assistant easily integrates with phone platforms and existing systems, allowing 24/7 multichannel interactions and multilingual support.

Thanks to the combined approach of traditional and generative AI, the virtual assistant provides comprehensive answers to questions in natural language, handling the dialogue fully.