03-12-2019

Guillermo Ulloa Acevedo, CEO of Almacontact in Colombia, and André Pandolfi, Marketing & Sales Manager for AlmavivA do Brasil, were there to pick up the award

The "Frost & Sullivan's Excellence in Best Practices 2020" awards ceremony took place last night in San Antonio, Texas. Guillermo Ulloa Acevedo, CEO of Almacontact in Colombia, and André Pandolfi, Marketing & Sales Manager for AlmavivA do Brasil, were in attendance to receive the award for "Competitive Strategy Innovation & Leadership in Contact Center Outsourcing Services Industry, Latin America".

Quality, value, price, performance, combined with the ability to expand and diversify the range of products with respect to the competition: the award is the result of a broad spectrum of research activities performed by Frost & Sullivan's global team of analysts and consultants, focusing on an extensive range of markets in several sectors and regional contexts to identify first-class companies in terms of leadership and adopted strategies.

The basis for the activities carried out by associates in Latin America is Almawave proprietary technology, which enhances the potential of natural language to support the Customer Experience and feed into new multi-channel processes aimed at achieving ever-greater levels of efficiency.

Need further details? Read the latest details in the Press Room: "Marketing, caring and sales to stand the test of digital innovation: it's time for everything to come together".