03-07-2019

AlmavivA do Brasil launches the Network Operations Center

AlmavivA do Brasil has launched its Network Operations Center in the main São Paolo headquarters, a highly technological environment that aims at optimizing operations of the company Contact Centers, distributed in various countries.

The AlmavivA do Brasil NOC features systems that use artificial intelligence to monitor the operational centers 24/7 for the purpose of placing the most agile solutions in the field for managing extraordinary events and for adopting the most suitable preventive measures.

The system provides decisive decisional elements for the company, generating a synergy that is more efficient than ever between strategic areas: Finance, Business Intelligence, IT and Capacity Planning, which act directly and support operations control.

With the governance model introduced by the NOC, AlmavivA do Brasil can continue to offer its customers increasingly innovative and disruptive solutions for an unprecedented customer experience.

More information is available on the AlmavivA do Brasil website

Pictured in the foreground, Francesco Renzetti CEO AlmavivA do Brasil