09-09-2013
Today, we speak in terms of delivering an experience, rather than a product, based on the use to which the product can be put and using all the instruments made available by technology to help businesses effectively interact with their final customers. According to Valeria Sandei, CEO of Almawave, the focus must be on creating a network of trust and loyalty between consumers and businesses, using people-centered technology for streamlining interactions between man and machine, in order to always – and speedily – find the right answer.