04-07-2022

What are the digital banking trends? How are banks' bidding strategies varying? Where are we with respect to digital onboarding? On July 6 and 7, the results of a year' s research, conducted by ABILab's Digital Banking and Contact Center Banking Observatories, will be presented.

A leader in Artificial Intelligence and natural language analysis, Almawave is participating in the event to illustrate technology's potential in the digital evolution of customer service, a mainstay of the bank-customer relationship in a context marked by the increasing remote nature of relationships. "Customer service technologies - convergence of use cases in different geographical settings" is the title of Almawave CTO Raniero Romagnoli's speech at the July 7 workshop.

Find out more on the event website