23-05-2025

“The digital transformation of Italy’s healthcare system has reached a pivotal stage. In 2024, investments in digital healthcare in Italy reached €2.47 billion euros (+12% compared to 2023). The implementation of measures under the NRRP is producing the first tangible results, with the rollout of telemedicine platforms, the adoption of digitalized solutions for hospitals, and the development of the Electronic Health Record 2.0.”

These were the topics discussed yesterday during "Digital Healthcare: Early Signs of Transformation”, a conference presenting the findings of the Digital Health Observatory of the Politecnico di Milano’s School of Management, conducted in collaboration with Almaviva.

“Today, 36% of medical specialists involved in the study (conducted in collaboration with AMD, AME, FADOI, Homnya, and SIMFER) and 52% of general practitioners (involved thanks to collaboration with FIMMG) have used tele-consultation services, while 30% and 46%, respectively, have taken advantage of tele-monitoring. However, the use of these services remains sporadic and lacks a structured approach. Even communication between doctors and patients often still relies on tools not designed for the healthcare setting. According to research carried out in collaboration with BVA Doxa, today 6 out of 10 individuals use WhatsApp to communicate with their doctors, who spend an average of one hour per day managing these messages. The structured use of healthcare-specific communication tools could help doctors recover over one work week per year.

41% of individuals have already used the Electronic Health Record and, among these, a majority (60%) have given their consent for data processing. An additional 25% say they are willing to do so, primarily in order to provide doctors with a complete and up-to-date overview of their medical history.”