Almawave introduces its innovatory IrideCall solution, thanks to which you're just a few clicks away from building effective interactive customer caring, direct email marketing and data collection campaigns, along with customer satisfaction surveys and lots more besides, enabling intensive customer communication by telephone, email and fax. 

IrideCall plans and carries out voice calls to fixed/mobile devices, in an entirely automated and extremely simple fashion. Thanks to its multilingual text-to-speech feature, by writing simple texts it can record customized voice messages, which the system directly “translates” into calls to customers, for significantly cutting down on campaign management costs. 

In the space of just a few minutes, you can independently design an IVR (Interactive Voice Response) navigation tree, to enhance client interaction and ensure dynamic communication. IrideCall is the first solution to be developed in Italy for handling complex cases of call transfers to dedicated Contact Center operators (remote agents), for the one-to-one management of customer needs. It can be easily integrated with any existing CRM orCTI system and automates, develops and enhances the outbound section of a call center, by activating new contact channels. 

It can be configured entirely online, speedily and automatically, and is available in Cloudenvironment for immediate use without having to first install it. It is highly flexible: from several dozen to thousands of calls per day, only for the desired call traffic volume, without any extra “hidden” charges. 

With IrideCall you can remotely monitor calls in real time, thanks to a specifically set analytics dashboard. 

IrideCall, in fact, allows you to listen to the customer's voice, detect his/her satisfaction for a particular product or service, understand perceptions and new requests, offer suggestions or introduce speedy improvements, acknowledging priorities and obtaining an always accurate and complete picture of the degree of customer satisfaction. 

This innovatory product further expands Almawave's Customer Centric Suite, designed to make customer interaction easier, faster and more efficient and ensure customer experience excellence and a better all-round understanding of customer needs. 

Almawave is AlmavivA Group's technology innovation company. It has developed a distinctive and structured range of products and solutions targeting private businesses and the Government sector, with a special focus on business excellence solutions for ongoing customer experience enhancement and valorizing enterprise knowledge. Almawave technologies are based on Iride® Semantic Power, a second-generation ontology-driven semantic platform, which can interpret natural language by analyzing structured and destructured information in real time, speeding up information searches and enhancing the accuracy of the proposed classifications. 

President: Marco Tripi 

CEO: Valeria Sandei 

AlmavivA The Italian Innovation Company is Italy’s leading Information & Communication Technology provider and the only one offering an all-round range of innovatory services and solutions for Government, Banks and Insurance, Defense and Security, Agriculture and the Environment, Social Security, Transportation and Logistics, Manufacturing, Telecommunications, Media & Utilities. Every day we bring effective and innovatory solutions, in Italy and abroad, in the field of System Integration, Information Security & Business Continuity, IT Outsourcing, Business Process Management, Consulting and Business Intelligence, Customer Relationship Management. 

Almawave 

Media Relations: 

Chiara Calcagni 06/3993.4022 

Luca Ramazzotti 06/3993.2327 

Via di Casal Boccone 188 00137