30-03-2020

“This emergency, linked to the spread of the coronavirus, has forced us all to change the way in which we work. These will be changes that we will have to deal with, even after the storm has passed”.

“What we’ve been preparing for over the last few days,” confirms the Chief HR Officer of AlmavivA, “is an important change that is made possible, in such a short time, by making use of structural prerequisites, skills and professionalism related to our business on digital and IT platforms”. 

Currently the company - which at the end of last week came forward with an expression of interest in Alitalia - communicates that well over 90% of the 4,200 employees of the Group’s Italian IT companies (which account for more than €500 million of the total turnover) work in temporary agile, smart or digital working, except for those required for mission critical activities. In light of this result, almost all of the company’s offices in Italy have been closed.

Various factors, as specified by the AlmavivA manager, have enabled a quick adoption of remote working, such as the fact that all IT systems are connected to the cloud, for example. Furthermore, the 22301 certification to guarantee service continuity in all conditions, as well as the preparation of a pandemic plan put in place when the Covid-19 appeared, found support in the company tools provided to employees and the way they work in the cloud. The IT sector’s experience was then replicated with call centers, in which an additional 6 thousand AlmavivA employees work. From 16 March, all offices are closed (despite the fact that call centers are not required to close as they are considered to carry out key work) and AlmavivA Contact activities have been progressively transferred into smart working.

“1500, the number for the Ministry of Health’s public utility service, which responded to the Covid-19 emergency,” states Marina Irace, “was the first service, and from the outset, to be fully managed remotely with 500 workers”.

In general, on AlmavivA Contact, smartworking-enabled workstations account for 70% of the total. This is due not only to employees’ personal equipment and the company’s distribution of tablets and utilities, but also to the movement of company workstations to workers’ homes.

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