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Milano Digital Week: the citizen's app is born, the mobile application created by the Municipality of Milan in collaboration with AlmavivA

Milano Digital Week: the citizen's app is born, the mobile application created by the Municipality of Milan in collaboration with AlmavivA


"Certificates, appointments and deadlines on citizens' smartphones. And soon we will release Spid in the registry offices" so the Department of Digital Transformation and Civic Services of the City of Milan Roberta Cocco, presenting the mobile application Citizen’s File at Digital Week, the digital transformation laboratory that opened today, with over 500 free events.

"After the experimentation started in February - reads the Press Release of the City of Milan - which involved 99 citizens testers (plus one, the Mayor Giuseppe Sala) from today all Milanese will be able to download the application for free to have many digital services within reach of smartphones.

By accessing with Spid users will have at their disposal their “Citizen’s File", the safe and protected area where to consult their personal data and those of the family, the next deadlines (e.g. electronic identity card) and information on parking passes for cars, view any infringement notices received, book an appointment at the municipal offices, check their cadastral data and download personal data certificates in the name of family members. It will also be possible to send reports and suggestions in the "Write" section.

The Milano Digital Week is the ideal stage to present to the Milanese the flagship project of 2020 - says the Councillor Roberta Cocco -: from today the services of the Municipality arrive on the smartphones of citizens, after a long work of design, experimentation and direct involvement of testers. Thanks to the feedback we received we were able to improve the final product which is now available in stores. This, of course, is the starting point, the development will go ahead to allow citizens to find more and more features and get what they need - information, certificates, reservations - from the comfort of home, without the need to go to the registry offices".

This application is the last piece of the digital transformation process that started in 2016 and has led to a considerable increase in the use of online services by citizens, from downloadable online certificates (which in recent months has reached 80%) to booking appointments, from requesting a change of residence to sending e-mails with extracts and civil status documents, from requesting an online parking pass to paying Tari and fines thanks to Pago Pa. In addition, it will soon be possible to book an appointment on the site to request and obtain directly in one of the registry offices a Spid (public digital identity system) to access all the online services of the Public Administration.

The Citizen’s File app, produced by the Information Systems and Digital Agenda Department of the Municipality of Milan in collaboration with AlmavivA and PWC, is available at these links:

Go to the website of the Municipality of Milan.