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Communicating with customers has never been so easy and efficient: Iride® Call, the AI-driven Natural Language Processing solution by Almawave
Communicating with customers has never been so easy and efficient: Iride® Call, the AI-driven Natural Language Processing solution by Almawave
06-04-2020
Iride® is the complete and modular suite of customer centric strategy products by Almawave. It is based on a vision that introduces the simplest of human instruments as a strategic driver for transformation: natural language, or conversation.
For the customer, it is a new, coherent and efficient experience. For management, it provides a complete and correct view of the “voice of the customer”.
Today Almawave is launching the evolution of one of the main modules in the Suite: Iride® Call, the omnichannel and multilingual AI-driven solution for analyzing and interpreting customer requests expressed in natural language.
Iride® Call can be used to manage incoming telephone queues at Contact Centers with a powerful Conversational Interactive Voice Response system, classify requests by interpreting the intent of the contact and direct calls to the operator with the most suitable skills. The aim is to maximize the quality of the contact experience as perceived by the customer.
Find out more on the Iride® Call website
