28-06-2019
AlmavivA, AlmavivA Contact and Almawave attend the Conference promoted by ABILab
The AlmavivA Group is bringing its experience to the Conference promoted by ABILab, the Italian Banking Association Research and Innovation Center encouraging discussion between 180 banks and 68 syndicated technological partners, including AlmavivA.
One of the key themes of the two-day event will be Mobile Banking, which in the last few years has become increasingly important, both from the perspective of the range of services offered and in terms of actual customer usage.
On July 3, Almawave Business Development Manager Michele Albertini and AlmavivA Finance Business Development Manager Sara Bidoni will discuss one of the main trends characterizing the evolution of services on the online channels: “Face Recognition & Virtual Assistant: People-Centered Solutions 4 Digital Banking” is the title of their talk, due to take place in a session which will also include a presentation of results from the ABILab Digital Banking Observatory.
On July 4 Almawave Enterprise Market Client Manager Massimiliano Maccarini and AlmavivA Contact Sales Director Anelia Trifu will have their opportunity to speak at the “Contact Center and human touch” session.
An increasingly central hub of digital relationships, over the last year the contact center has strengthened its position as an all-round relationship platform, both as a dialog and assistance center and as a factor in the financial results of the banks. In this context, the human element and the ability to innovate are two increasingly significant components in the development of channel growth routes.
Through the best experiences which have exploited these elements to follow the ongoing evolutionary pathways, Maccarini and Trifu will present "Innovation and digitalization at the service of contact centers: AlmavivA experience in Brazil".
View the full Conference schedule
