04-07-2013

One of the biggest telephone operators worldwide appoints AlmavivA Contact to manage approx. 2,500 end-to-end deliveries per day

• fully tailored service management, designed to ensure large-scale cost savings and operational
  flexibility 
• end-to-end processing: telephone and online sales, back office, warehouse, server farm,
  deliveries, packaging, warranty support, refurbished,, … 
•  pricing based solely on service management: no costs are charged for (centralized or
  outsourced) warehouse management, nor do we charge for the logistical services
  (pallet handling, processed references, production of accounting documents, stocking shelves,
  inventory operations),
• PaaS - Platform as a service, which requires no investments in Information Technology,
  with regard to either set up or maintenance, therefore cutting back on Time to Market and
  Total Cost of Ownership,
• innovatory warehouse management, offered exclusively by AlmavivA Contact and
  tailored to the client's requests, in terms of security, insurance, layout, operational
  organization,
•  complete and accurate back office services: formal, administrative and fraud checks on all the
  orders received from customer care, sales call centers, Web portal, agent networks; with file
  tracking from the moment the order is uploaded, guaranteed service activation immediately
  after delivery, real-time billing to client with correlation of client's management systems, 
• "customized" delivery: clients are free to choose the day and time interval they prefer; we can deliver within 10.30 am on the following day in 1,200 locations, within the next day in another 16,474 locations and within 48 hours anywhere else,
• broad product customization: skins, tamponing, engravings, accessories, …