04-07-2013
One of the biggest telephone operators worldwide appoints AlmavivA Contact to manage approx. 2,500 end-to-end deliveries per day
AlmavivA Contact's offering, in Italy and abroad, includes services covering the management of the entire Customer Relationship Management process, as well as Logistics and Delivery services that feature a number of hallmarks:
fully tailored service management, designed to ensure large-scale cost savings and operational
flexibility
end-to-end processing: telephone and online sales, back office, warehouse, server farm,
deliveries, packaging, warranty support, refurbished,, …
pricing based solely on service management: no costs are charged for (centralized or
outsourced) warehouse management, nor do we charge for the logistical services
(pallet handling, processed references, production of accounting documents, stocking shelves,
inventory operations),
PaaS - Platform as a service, which requires no investments in Information Technology,
with regard to either set up or maintenance, therefore cutting back on Time to Market and
Total Cost of Ownership,
innovatory warehouse management, offered exclusively by AlmavivA Contact and
tailored to the client's requests, in terms of security, insurance, layout, operational
organization,
complete and accurate back office services: formal, administrative and fraud checks on all the
orders received from customer care, sales call centers, Web portal, agent networks; with file
tracking from the moment the order is uploaded, guaranteed service activation immediately
after delivery, real-time billing to client with correlation of client's management systems,
"customized" delivery: clients are free to choose the day and time interval they prefer; we can deliver within 10.30 am on the following day in 1,200 locations, within the next day in another 16,474 locations and within 48 hours anywhere else,
broad product customization: skins, tamponing, engravings, accessories, …