The 020202 number – introduced in July 2007 and operational from 8 am to 7 pm, Mondays to Fridays, and from 8 am to 2 pm on Saturdays – will be transformed into a 24/7 contact center with a host of new services.
The contact center ‘Milano semplice 020202’, in fact, will provide the same information posted on the new Milan City portal (and will gradually take over and incorporate all the city council’s call centers and freephone numbers), which information will become available, in the forthcoming future, via mobile text, hand-held computers and terrestrial digital television. The ‘Milano semplice’ project, in fact, is aimed at improving communications between the local authority and the public and businesses, in a more thorough, streamlined and direct way, improving residents’ quality of life by doing away with the loss of time entailed by trips to council offices and the long queues found there.

 

The ‘Milano semplice 020202’ project will make it possible to request population registry documents and certificates and local tax information from home and have them delivered to the home. The number will also forward calls to all the local authority, district council and council services (local transport, waste disposal, etc.). Calls with more specific requests will be directed to a second-level support hotline capable of meeting any special requests and which, if it is impossible to provide an immediate response, will call back once a solution has been found. The service will also provide info on opening hours and schedule appointments with council staff. In the future – after the introduction of the congestion charge for vehicles entering the city centre – Milano semplice 020202 will also provide charge payment information.