Established in 2014 and based in Bogotá, the Company intends to export the partnership between the Italian CRM market leader AlmavivA Contact and AlmavivA do Brasil – a company that was founded in 2006 and quickly became one of the leading CRM operators on the Brazilian market, as well as one of the most important employers in the sector – to Spanish-speaking South-American countries.
Almacontact features a range of CRM outsourcing services that utilise innovative technology that is able to ensure excellence in Customer Experience. It offers solutions to private and government organisations, presenting itself as a partner for the efficient, flexible and effective management of Customer Care processes, both in terms of planning and operations.
For Almacontact, the distinctive feature of its range of services remains the use of innovative Almawave semantic technology, which allows for natural language to be recognised in order to streamline operational processes. Contact Center operators become experts in managing individual problems by utilising unstructured data and thanks to the integrated control of all communications channels.
President and Gerente: Andrea Antonelli
CEO: Guillermo Hernando Ulloa Acevedo