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AlmavivA will be taking part in "Dimensione cliente. Banche e clienti insieme per costruire il futuro"

AlmavivA will be taking part in "Dimensione cliente. Banche e clienti insieme per costruire il futuro"

11-04-2012

Rome - Palazzo Altieri, on 11 and 12 April 2012

11/04/2012
 
Dimensione Cliente 2012, held at Palazzo Altieri in Piazza del Gesù 49, Rome, on 11 and 12 April, is an important retail banking forum that brings together representatives of the banking industry, the regulatory authorities, core stakeholders and policymakers.
It is the annual retail banking event that analyses the entire process that starts with a preliminary analysis of customer needs and ends with the final sale, and includes customer retention, customer experience and customer satisfaction.
It is also an opportunity, each year, for the preview presentation of the results of the ABI surveys on the objectives and procedures through which Italian banks build relations with the market, with specific reference to the implementation of CRM. 
The conference features speakers from universities, Italian and foreign banks, other financial institutions, market leaders, consulting firms, agencies and research centers.
 
Domenico Scarpa, Head of the Private Business Market Division at Almawave, will be speaking on Wednesday 11 April on the issue of "An innovatory approach to the customer experience: the Natural Bank".
 
For further information, visit the Conference program