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AlmavivA and Dynatrace join forces to boost performance

AlmavivA and Dynatrace join forces to boost performance

01-10-2015

An innovatory instrument for measuring user experience, supporting customers in achieving their business goals

An innovatory instrument for measuring user experience, supporting customers in achieving their business goals

Milan, 1 October 2015 – AlmavivA, a leading Italian ICT provider, and Dynatrace, leader and innovator on the digital performance management market, have teamed up to offer the market higher quality in application and performance management. By combining their skills, the two ICT providers have achieved a valuable result, thanks to the thorough integration of the Dynatrace solutions in the fabric of the service provider AlmavivA, thus guaranteeing greater security and perfecting service continuity.

After numerous tests on its infrastructure, AlmavivA has selected Dynatrace for its expertise and ability in providing new-generation solution in APM (Application Performance Management). The Dynatrace tools, in fact, monitor the more complex web, cloud, mobile, corporate and Big Data applications and help AlmavivA deliver absolute efficiency and Business Continuity in mission critical sectors as well, which are fundamental for the operation of the country as a whole.

“Dynatrace is the response to our need to offer an instrument capable of assessing the delivered service on the basis of a real-time data analysis”, explains Nunzio Calì, Deputy General Manager, Operations-Infrastructure and Application Services Division at AlmavivA. “We want to make sure that our clients achieve their business objectives and to do so we need to measure user experience with an innovatory system, capable of correlating thousands of data and defining how they can translate into the delivered service. Every user customarily accesses certain and immediate information – from flight times to buying tickets/services –, therefore measuring the quality perceived by users is fundamental, the only process that can help us tackle criticalities and intervene beforehand”.

The Dynatrace team has analyzed AlmavivA’s infrastructure to finalize the project, beginning with the implementation of an agent-less solution focusing on the Data Center services control, followed by the integration of an agent for optimizing the application code linked to the service delivered to the clients.

“We are pleased that AlmavivA has decided to join forces with Dynatrace”, says Emanuele Cagnola, Italy Sales Director at Dynatrace. “We share the will to help businesses achieve their objectives and will continue to innovate our offering with solutions providing full service visibility, to minimize complexity, streamline processes and help our clients increase their turnover”.

“In the light of the new software-centered business models, AlmavivA’s approach to the concept of application service has changed profoundly and our partnership with Dynatrace is proof of this. Its next-generation APM has become an integral part of our offering, in order to best support the mission critical situations our Group deals with”, concludes Nunzio Calì.