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18 September: the CIO of AlmavivA do Brasil Niccolò Avico participates in the ICT Technology Festival in Milan

18 September: the CIO of AlmavivA do Brasil Niccolò Avico participates in the ICT Technology Festival in Milan

18-09-2013

Title of the speech "Guaranteeing Service Support at a time of crisis"

Guaranteeing Service Support at a time of crisis is the title of the speech by the CIO of AlmavivA do Brasil Niccolò Avico, at 4 pm on 18 September, at the Network and Infrastructure section of the ICT Technology Festival.

“Paradoxically – Mr. Avico says – it is necessary to provide for increasingly mission-critical ICT services with ever shrinking budgets, which, of course, is no good for business continuity: cutting off an IT platform, even if for several hours only, can translate into a significant loss and can further erode profit margins already severely impaired by other factors. When there are dozens of potentially killer – and interdependent – platforms, the probability of something going wrong somewhere along the line increases geometrically. In my speech, I will provide an overview of AlmavivA do Brasil, which has become an important enterprise, capable of providing quality Service Support processes at reasonable prices, and explain how we managed to achieve this goal”.

AlmavivA do Brasil is a Customer Relationship Management and Information Technology services provider established in 2006 and which has grown at a significantly fast pace, becoming one of the top 10 CRM operators in Brazil in the space of only three years, and which is now one of the biggest employers in the industry, with about 13,000 employees, thanks to the valorization of the different cultures, knowledge and experiences found in the company. The company is based in Sao Paulo and since 2008 has opened other branches in Sao Paulo and Belo Horizonte. In August 2011, it opened an operations facility in Juiz de For a, and in March 2013 a new center in Aracaju. AlmavivA do Brasil provides outsourced CRM services, based on innovative technology capable of ensuring CRM 3.0 excellence, to private and government organizations, at all levels,  with a reputation as an efficient, flexible and effective partner, with respect to Customer Care design and operations. The company’s mission is to create excellence, consistently with the law and with the principles of social responsibility, with regard to services for its Clients, results for its Shareholders ad training for its staff.

Find out more about the Technology Festival at <http://www.fdtict.it/>