01-09-2015
The top worldwide CRM industry event
The National Conference on Company-Customer Relations – one of the top CRM events worldwide – will be kicking off today.
Unlimited Innovation is the theme of the 2015 edition of this event, which has emerged, over the years, as a powerful networking tool for fostering cultural, technological and organizational development in the industry.
The two-day conference, held in São Paulo, aims to disseminate and consolidate the best practices in company-customer relations, bringing together thousands of professionals and top managers to discuss trends, strategies, innovation.
On 2 September, Ms. Valeria Sandei, CEO of Almawave and Strategic Marketing Officer for AlmavivA Group, will speak at the section on “Persons, Avatars, Robots: the new frontier in Customer Services”. Ms. Sandei will illustrate the global experience of AlmavivA Group, on the subject of continuous innovation processes for discovering new levers for driving efficiency and quality.
Since 2006, AlmavivA Group has been exporting on the Brazilian market the know how it has developed in Europe, offering tailored solutions to Brazilian operators for achieving higher quality and efficiency in Customer Interaction and Knowledge Management processes. With uninterrupted expansion and over 30,000 employees, the Group has evolved into one of the leading Contact Center companies in the country.
On Monday 31 August, during the opening dinner of the CONAREC 2015 event, AlmavivA do Brasil was crowned as "Best Debt Recovery Operator".
Want to know more? Visit
- the event website
- the Almawave website
