07-06-2011
AlmavivA do Brasil has received the “12the Modern Consumer Prize for the excellence of its customer services”, for the special “Best Contact Center of the Year” category.
AlmavivA do Brasil receives the “Contact Center of the Year” award
AlmavivA do Brasil has received the “12the Modern Consumer Prize for the excellence of its customer services”, for the special “Best Contact Center of the Year” category.
This is an important award for our company which, launched in Brazil only 4 years ago, is investing significantly in customer relations and maintains top quality levels, with respect to customer and partner retention and loyalty. The award – now in its 12th year – is given by the Modern Consumer Magazine, a specialist services periodical and partner of the GFK Institute, one of the most important market research companies, and is aimed at identifying and spreading the best services procedures targeting Brazilian customers. It is considered Brazil’s Oscar prize for Contact Centers.
The award ceremony, held in the HSBC Hall in Sao Paulo, has brought together and celebrated companies such as Tim, Fiat, Bradesco, Mercedes Benz, Net, Carrefour, Coca-Cola, Poste, Gol Linhas Aéreas, Globo Internacional, Nokia, O Boticário, Sky, Tecnisa, and other top market enterprises.
Giulio Salomone, Ceo of AlmavivA Do Brasil, has declared: “We are honoured to take part in this ceremony. It is further confirmation of our success in our mission to assist businesses in managing their customer relations. We are continuously striving for excellence in our work and in the technological solutions we develop and deliver. We have imported and will continue to import cutting-edge solutions from Europe, based on our commitment to meet the needs of the Brazilian market”.
Mr. Salomone believes that this award is a unique opportunity to highlight what makes the difference in AlmavivA do Brasil: people. “Our team is the heart of our business. Our operatives, supervisors and many young people are the true shapers of our success and it is also thanks to them that AlmavivA has received this prize. This is why we are engaged in permanent training and innovation. I would like to thank all those who work in AlmavivA do Brasil".
The Modern Consumer award for excellence in customer services is given based on an in-depth analysis of the strategies of all the registered companies, culminating in a technical evaluation of its communication channels. After six months’ work, the organizers of the award shortlist the companies presenting the best quality indices, among which AlmavivA do Brasil achieved the top average grade, nationwide, for its quality Customer Care services.
AlmavivA do Brasil: Best Contact Center of the Year 2011
