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“Conversation in Action”. By Almawave.

“Conversation in Action”. By Almawave.

17-02-2017

The conference entitled, “Bots, Virtual Assistants and Artificial Intelligence for Customer Service”, was held in Milan yesterday

Increasingly intelligent automation to enhance the opportunities offered by virtual customer experience: thanks to AI, machine learning, deep learning and comprehension of natural language, customer-company interaction is becoming ever more simple, intuitive and integrated.

The Almawave approach, which has always favoured natural language as a means to interpret information and data in real time on all contact channels and in multiple languages, explores new horizons thanks to a new operating paradigm based on the use of advanced AI technologies, integrated and focused on conversation intelligence, which can be applied with the IRIDE® Customer Centric Suite modular product suite.