Tavola disegno 1 copia

AlmavivA do Brasil is awarded the “Premio Padrão de qualidade em relacionamento multicanal” prize and takes part in the Conarec 2013 National Conference on Company-Client Relations

AlmavivA do Brasil is awarded the “Premio Padrão de qualidade em relacionamento multicanal” prize and takes part in the Conarec 2013 National Conference on Company-Client Relations

17-09-2013

AlmavivA do Brasil is awarded the “Premio Padrão de qualidade em relacionamento multicanal” prize and takes part in the Conarec 2013 National Conference on Company-Client Relations

At an official prize-awarding ceremony held yesterday evening, AlmavivA do Brasil received the “Premio Padrão de qualidade em relacionamento multicanal” (Padrão Prize for quality in multichannel relations) for the category Best Debt Collection Operation. This prestigious prize is awarded to the best providers of Customer Relationship Management services in Brazil, companies of excellence that invest in cutting-edge technology, to ensure effective multichannel relations with customers.

This prize has become an important acknowledgement in the industry and is based on studies conducted by E-Consulting, a company specializing in customer experience and management, using an objective and independent assessment methods. The analysis of the studies carried out on companies, outsourcers and technologies enables the identification of in-house and outsourced Contact Center operations providing the best services nationwide.

Since this morning, AlmavivA do Brasil and Almawave do Brasil are present at the CONSAREC National Conference on Company-Client Relations, a two-day event held in Sao Paulo on the theme “Searching for reputation: customers want, the market requires”. A large expo area showcasing the top Brazilian companies and many debates, discussions and round tables between institutional and business stakeholders, in plenary and parallel sessions dedicated to the presentation of success stories.
Tomorrow afternoon, the Vice President for Institutional Relations, Mr. Giulio Salomone, will take part in a debate on “The responsibility of companies for maintaining business reputation with customers”. Other speakers are Alexandre Carlos Costa Moreira – President of AeC, Alexandre Monteiro - Diretor de Operações do Bradesco, Ricardo Floresta - Diretor de Atendimento – Sky, Renato Cuenca - Executive Manager - TIM Celular, Altivo Luiz - Diretor de Clientes – Claro.

AlmavivA do Brasil provides outsourced CRM services, based on the use of innovative technologies ensuring CRM 3.0 excellence, thanks to Almawave do Brasil, the company that – since 2010 – has been exporting to Brazil the know how developed in Europe. The goal of the company is to become a leading provider, on the Brazilian market, of people-centered technologies, for multichannel interaction with customers, the real-time management and analysis of business processes and process restructuring.

With the support of the Almawave Innovation Labs and Centers of Excellence in Italy, Almawave do Brasil can offer large Brazilian companies tailored solutions for achieving improved Customer Interaction and Knowledge Management quality and efficiency.

The Iride® platforms offered by Almawave in Brazil are:

  • Iride Customer Centric Suite®, an all-round multichannel platform developed to streamline and speed up customer interaction, providing a complete dashboard of business dynamics, for monitoring and analyzing success measurements
  • Iride Shared intelligence Suite®, this platform enables businesses, based on real-time analysis of multi-channeled information and dynamic Business Intelligence, to manage and analyze performance, to segment and maintain key clients and to improve and re-engineer business processes.

 

The Almawave solutions ensure:

  • enhanced productivity and improved quality in interactions with clients, thanks to a multichannel interface based on "natural" language
      *   a holistic vision of the client, based on both structured and unstructured information, cutting back response times, with reduced management times
      *   a reduction of strategy costs, thanks to detailed real-time Business Intelligence
      *   increased sales and debt recovery, through improved multichannel instruments
      *   significant improvements in corporate know how and process re-engineering

 

For more information visit