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In Trento, solvers take to the field on May 17th and 18th

In Trento, solvers take to the field on May 17th and 18th

17-05-2019

Chatbots & Natural Language IVR: the Almawave experience to aid the Open Data Trentino HackaBot 2019

Open Data Trentino HackaBot 2019, the programming marathon promoted by the Autonomous Province of Trento and Open Data Trentino with the patronage of the Agency for Digital Italy, gets under way today.

The two-day event will promote the use of chatbot technologies with the aim of diffusing a data culture through the reuse of open data of the public administration. This year’s edition will focus on the Single Digital Gateway Regulation (SDGR), which came into force in December 2018 in all member states of the EU with the aim of guaranteeing an adequate level of information, assistance and service for citizens and businesses intending to relocate to a European country different to their country of origin.

Thanks to the versatility and immediacy of chatbots, it will be possible to experiment—in a “learning by doing” context—several aspects underlying the digital change sweeping through the public administration. As Almawave knows all too well: the company is at the forefront of Italy’s digital transformation, and has been investing in chatbots and Natural Language Interactive Voice Response for a long time. The Almawave experts will support the teams made up of students and young researchers in developing new ideas to improve the services offered by the Provincial Authority of Trento.

Selected by the leading analysts and mentioned in over 37 reports for Speech Analytics, Text Analytics & Customer Experience Applications, Almawave manages over two hundred clients in the Public Administration, TelCo and Media, Energy and Utilities, Financial Services and Transportation sectors. With 200 professionals working in seven branches located in Italy, Brazil and the U.S.A., besides important scientific collaborations, Almawave offers technological solutions based on proprietary technology to transform experience, processes and business through the simplicity of speech.

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