24-05-2022

Timeliness, pertinence and relevance of information at the center of the new phygital experience: CTO Dario Franceschini will bring the experience of PerVoice | Almawave Group, the first Italian company to offer a comprehensive portfolio of solutions for the recognition of spontaneous speech, to the Contact Center Conference 2022, currently in over 30 languages.

“To fuel the value of the brand,” notes Franceschini, “we must offer customers the maximum ability to listen when they need assistance. Artificial intelligence allows Customer Care to be focused on business development, freeing operators from repetitive and time-consuming activities. Advanced AI algorithms enable us to understand natural language and process the unstructured information contained in a conversation to generate savings and improve the Customer Experience.”

Find out more about PerVoice and register for the Contact Center Conference 2022