We know what your clients are looking for

Almaviva offers Italy’s main service providers business processing outsourcing services, IT infrastructure management services and customer experience solutions, thanks to a cutting-edge platform for multi-channel customer engagement, real-time analysis of performances in the interaction with the customer, balanced scoreboards for compliance monitoring and optimization of operating processes.

Real-time information

Almaviva solutions allow contact center operators to access – through a single front-end and in real time – all the necessary information for effective customer management on all contact channels, automate back-office operations and conduct analyses on structured and non-structured data to improve the customer experience and operating performances.

A sector with key figures

350 mln

multi-channel interactions with the customer each year

100 mln

multilingual interactions analyzed on social networks


Among the top three players in the CX management sector

Almaviva proposes itself on the TelCo & Media market as a prime technological partner, thanks to many years of experience in the design and management of CX management infrastructures and services, the considerable expertise of its human resources and its innovative proprietary technology.

Our clients





Wind Tre


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Energy & Utilities, Industry & Services


Ecological Transition