Almaviva Group offers Italy’s main service providers business processing outsourcing services, IT infrastructure management services and customer experience solutions, thanks to a cutting-edge platform for multi-channel customer engagement, real-time analysis of performances in the interaction with the customer, balanced scoreboards for compliance monitoring and optimization of operating processes.
Almaviva Group solutions allow contact center operators to real-time access,through a single Front-End, all the necessary information for effective customer management on all contact channels, automate Back-Office operations, and conduct analyses on structured and non-structured data to improve customer experience and operating performances.
multi-channel interactions with the customer each year
multilingual (6 languages) interactions (tweets) analyzed on social networks
agent workstations managed
enabled languages (voice and text)
Almaviva Group proposes itself on the TelCo & Media market as a prime technological partner, thanks to many years of experience in the design and management of CX management infrastructures and services, the considerable expertise of its human resources, and its innovative AI-driven proprietary NLP technology.