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Quality

Quality

Certified commitment

Outstanding quality which embraces people, processes and technology. The AlmavivA Group has always pursued its activities whilst implementing the most exacting standards in the sector as demonstrated by the prestigious international certification achieved.

EN UNI 15838

Customer-contact centers - requirements for service provision

ISO 9001

Quality-management systems

ISO 27001 (2013 edition)

Information Security Management System (in compliance with ISO/IEC 27018 guidelines)

ISO 20000

IT-service management systems

ISO 22301

Business-continuity management systems

ISO 14001

Environmental management systems

ISO 50001

Energy management systems

AQAP 2110/AQAP 160

NATO Allied Quality Assurance for IT Systems for military use

SA - Social Accountability 8000

Social-accountability management system

Other

As a Group, we are strongly committed to adhering to these standards and exceeding them in all we do.

For instance, AlmavivA was one of the first Italian ICT companies to regulate its business activities by applying an Integrated Quality Management System based on BS PAS 99:2012 guidelines.

This is an internationally recognized best practice and it outlines the general tenets guiding a company in the performance of its business activities (“Integrated Policy”), as well as identifying the resources required to achieve the set goals.

AlmavivA is also a member of the United Nations’ Global Compact programme Proposed by the former UN secretary, Kofi Annan, it has since become the largest corporate-citizenship initiative in the world, emerging from a need to promote a sustainable global economy which respects human and labor rights, safeguards the environment and combats corruption.

Visit the UN Global Compact website

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Partnership

About us

Social Responsability