Certified commitment
Outstanding quality which embraces people, processes and technology. The AlmavivA Group has always pursued its activities whilst implementing the most exacting standards in the sector as demonstrated by the prestigious international certification achieved.
ISO 18295
Customer-contact centers - requirements for service provision
ISO 9001
Quality-management systems
ISO/IEC 27001 (2013 edition)
Information Security Management System in compliance with ISO/IEC 27017 and ISO/IEC 27018 guidelines
ISO/IEC 20000-1
IT-service management systems
ISO 22301
Business-continuity management systems
ISO 14001
Environmental management systems
ISO 50001
Energy management systems
SA - Social Accountability 8000
Social-accountability management system
ISO/TS 22163
Railway organizations management system
As a Group, we are strongly committed to adhering to these standards and exceeding them in all we do.
For instance, AlmavivA was one of the first Italian ICT companies to regulate its business activities by applying an Integrated Quality Management System based on BS PAS 99:2012 guidelines.
This is an internationally recognized best practice and it outlines the general tenets guiding a company in the performance of its business activities (“Integrated Policy”), as well as identifying the resources required to achieve the set goals.
