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AlmavivA do Brasil: the Frost & Sullivan Company of the Year 2014 prize is awarded
AlmavivA do Brasil: the Frost & Sullivan Company of the Year 2014 prize is awarded
16-06-2014
With a 50% growth rate, AlmavivA conquers the Brazilian market
16/06/214
With a 50% growth rate, AlmavivA conquers the Brazilian market
Frost & Sullivan, a global business consulting firm for economic development, every year rewards an emerging company that has excelled in innovation and development of products and technology, leadership and customer care.
The prize for 2014 went to AlmavivA do Brasil, commended for its extraordinary growth of the outsourced contact centres in the Brazilian market, and which is now at the forefront of innovation, thanks to close attention paid to trends in the sector.
Frost & Sullivan indicate the reason behind their decision as the strategy implemented by AlmavivA do Brazil in the Brazilian market, which allowed the company growth rate to exceed 50% in 2013, strategically combining cutting-edge technology and processes, which have also allowed it to improve the work of its staff and the customer experience.
“Highly able on the operations front, AlmavivA has grown significantly in various sectors – telecommunications, media, banking, insurance – and has consolidated its experience with customers both new and old”, explained Maiara Munhoz, an analyst at Frost & Sullivan Industry.
Driven by investments in highly advanced technology, Almawave (part of the AlmavivA Group) – Frost & Sullivan write – has created the application suite Iride Customer-Centric, which is the only one of its kind, created to make customer interaction faster, easier and more efficient, to guarantee an excellent customer experience and to meet all needs.”
Driven by investments in highly advanced technology, Almawave (part of the AlmavivA Group) – Frost & Sullivan write – has created the application suite Iride Customer-Centric, which is the only one of its kind, created to make customer interaction faster, easier and more efficient, to guarantee an excellent customer experience and to meet all needs.”
This cutting-edge technology allows interesting concepts to be identified, understood and processed through natural-language interpreting, making interaction quick and direct. In presenting the reasons behind the award, Frost & Sullivan further specify: “It is precisely thanks to the quality of the service offered that AlmavivA has been able to increase their market share and obtain credibility in Brazil”.
AlmavivA do Brasil
Founded in 2006, AlmavivA do Brasil is today considered to be one of the leading companies in the customer-management sector, thanks to an innovative mix of quality services and highly distinctive solutions for Contact Centres, BPO and customer engagement.
With its main offices in São Paulo, AlmavivA do Brasil is growing very rapidly and has over 22,000 employees in different cities, including Belo Horizonte, Brasília, Juiz de Fora, Guarulhos, Aracaju, Maceió and Teresina.
The company belongs to the AlmavivA Group, Italian leader in ICT services, cloud computing, contact centres, BPO and solutions, with a long history in both the public and private sectors.
Operating as a global organisation, the AlmavivA Group employs more than 34,000 people and has more than 50 offices in Italy, Brazil, Tunisia, China and, more recently, in the USA and South Africa.
Founded in 2006, AlmavivA do Brasil is today considered to be one of the leading companies in the customer-management sector, thanks to an innovative mix of quality services and highly distinctive solutions for Contact Centres, BPO and customer engagement.
With its main offices in São Paulo, AlmavivA do Brasil is growing very rapidly and has over 22,000 employees in different cities, including Belo Horizonte, Brasília, Juiz de Fora, Guarulhos, Aracaju, Maceió and Teresina.
The company belongs to the AlmavivA Group, Italian leader in ICT services, cloud computing, contact centres, BPO and solutions, with a long history in both the public and private sectors.
Operating as a global organisation, the AlmavivA Group employs more than 34,000 people and has more than 50 offices in Italy, Brazil, Tunisia, China and, more recently, in the USA and South Africa.
Frost & Sullivan is a global business consulting firm for economic development.
For over 50 years, it has been operating across the world, providing customers with support in identifying innovative strategies.
It serves a vast array of customers, including some of the top 1,000 global companies, emerging companies and investors.
It provides total industrial coverage with an extraordinary global vision, combining market, technological, econometric and demographic analyses.
For over 50 years, it has been operating across the world, providing customers with support in identifying innovative strategies.
It serves a vast array of customers, including some of the top 1,000 global companies, emerging companies and investors.
It provides total industrial coverage with an extraordinary global vision, combining market, technological, econometric and demographic analyses.
