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AlmavivA Services

AlmavivA Services

Italian-style Digital Customer Management for the European market

A branch of AlmavivA Contact, it offers business-process outsourcing services as an off-the-shelf option with an unparalleled time-to-market record in the sector.

First set-up in 2016, AlmavivA Services offers a broad and innovative gamut of value-added services for the customer-relationship-management sector, fulfilling sector requirements within the European Union. The Company is a branch of AlmavivA Contact, a frontrunner on the Italian market for over 20 years, dealing in outsourced CRM services for private enterprise and the public sector.

Its goal is to develop a successful customer-experience strategy for its customers on the European markets for the TelCo & Media, Energy & Utility, Government, Financial Services and Transportation & Logistics sectors.

Command of innovative technologies and multi-disciplinary, multilingual delivery

Its vast experience within its field, its command of innovative technologies and its capacity for multi-disciplinary and multi-language delivery in real time are the extraordinary hallmarks of its offering.

Due to the immense international experience of its parent company and the Group’s people-centered technology, AlmavivA Services can offer outsourced business-process services as an off-the-shelf option and boasts an exceptional time-to-market record in the field, from process analysis to technological and operational re-engineering.

A few figures at a global level

22,400

operator workstations globally

5

personnel selection and training centers worldwide

23

Contact Centers that use natural language interpretation technologies for customer engagement in 3 continents

600 mln

multi-channel interactions and analyses in natural language with customers

510,000

customer interactions managed each month

50,000

voice interactions analysed each month

29

languages supported

Other

AlmavivA Services Management

Andrea Antonelli

Sole Director

AlmavivA Services Management

Mirko Giannetti

General Manager

Visit the AlmavivA Services website

AlmavivA Services S.R.L
Splai Bahlui Mal Stang nr. 23, Iasi,
Judetul Iasi - Romania
tel. +40 0332 403090

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