Almaviva has always sided with subjects that offer services. This thanks to its innovative technological package, combining best-of-breed speech recognition & analytics market and proprietary technologies to listen to the customer’s voice and smart energy management platforms for monitoring and optimizing consumption of complex property assets.
The sector operators are provided with innovative solutions for multi-channel customer engagement management, transaction management, advanced business intelligence instruments for real-time analysis of operating performances and customer interaction activities, balanced scoreboards for quality compliance monitoring, platforms for planning and managing company resources, and IT services for infrastructure management and business process outsourcing.
hours of conversations analyzed
monitored sites per power consumption
post offices connected every day
postal payment slips managed every day
simultaneous transactions managed per second