The effective management of Big Data, the enormous amounts of destructured information from the most different sources, is a key element for enabling an increasing number of enterprises to grasp new business opportunities and do so before their competitors.
The Almawave solutions analyze and understand, in real time, increasing volumes of data of various types and characterized by a high degree of volatility, in view of the strategic and operational valorization of information both inside the companies and in their customer relations.
Today, to be effective on the market it is no longer enough to analyze the data generated by the conventional management applications (Erp, Crm, Supply Chain systems, ...), but it is becoming strategic to understand the information captured from a number of conventional and social communication channels, to understand the ‘sentiment’ of customers and provide to-the-point and accurate answers to the problems raised by clients.
Almawave can boast a unique experience in this field, having developed Iride® Semantic Power, a proprietary semantic-ontological platform, which is a flexible tool based on last-generation mathematical models.
This technology enables the real-time analysis and interpretation of the entire set of information available to users: from the organized and structured information already present in the corporate databases, to the destructured highly variable and unpredictable data, such as posts and comments in the social networks, blogs and emails.
The Iride platform also represents the technological core of a suite of vertical applications, the Iride Customer Centric Suite, which addresses certain specific needs:
- IrideAware for gauging the reputation of brands, products and services on the new media
- IrideCrm Voice for transforming the voice into information and emotions
- IrideClaim to actively manage complaints and customer needs
- IrideCrm for automating Call Center processes
- IrideKm for optimizing the search for information
- IrideCall for automating marketing campaigns
- IrideOne for streamlining front-end activities.
Iride has been designed to perfectly integrate with the legacy systems of enterprises and the most widespread information management systems and market software, capitalizing on the investments made and enhancing the instruments with new functionalities.
The Iride multilingual platform seamlessly integrates with the best business intelligence products and with the most widespread telephony, IVR and voice recognition systems.
The mission of Almawave is to offer innovative and user-friendly ideas and solutions, combining a business vision and technological competence. To achieve this end the Almawave offering comprises:
- Enterprise Knowledge Solutions
- Semantic Solutions & Speech Recognition
- Business Intelligence 2.0
- Data Science
- Predictive Analytics.