Today, market effectiveness can no longer be achieved by simply analysing the data generated by the traditional management applications (ERP, CRM, Supply Chain systems, etc.), instead, understanding the information from different traditional and social communication channels, and understanding the 'sentiment' of clients as well, is of strategic importance for addressing their problems in a timely and precise manner. Almawave boasts a unique experience in this field, having developed Iride® Customer Centric Suite, a suite of vertical applications that addresses certain specific needs.
- IrideOne Natural Interface to simplify Front-End activities
- IrideAware to manage brand, product and services reputation
- Iride Voice to turn voice into information and sentiment
- IrideCRM to ensure the best contact relationship management
- Iride KM to optimize information search
- IrideClaim to actively manage customer claims and needs
- IrideCall to automate Marketing campaigns.
Iride® Customer Centric-Suite was designed to perfectly fit and integrate with enterprise Legacy systems, information management applications, and Market-leading Software platforms, making best value of existing investments and enriching tools with additional features. Iride® Customer Centric Suite multi-language platform also easily integrates with best-of-breed business intelligence products, global Market-leading phone and IVR systems, in addition to voice recognition ones.
Almawave solutions real-time analyze and understand constantly volume-increasing, different type and highly volatile data, to make better value of information within enterprises and in B-2-C relationships, at a strategic and operational level.
Almawave mission consists in offering to the Market innovative, easy-to-use ideas and solutions, bridging business vision and technological expertise. In order to achieve such goal, Almawave offering is organized into:
- Natural language understanding
- Big Data Advanced Analytics
- Adaptive interfaces
- Voice recognition.
Do you want to learn more about Almawave People-Centered Technology? Go to the Company Website