Serving service providers
Among the 3 top players in the Italian outsourcing market, at AlmavivA we have the skills and expertise to collaborate as prime technology partners with the Telco&Utilities sector, thanks to our longstanding experience in the management of Data Processing Centers, the professional qualifications of our human resources and our multi-vendor approach.
Moreover, we have already established partnerships with some of the leading companies, which enable us to fully meet the market requirements of a sector that needs to outsource the management of its IT processes to a limited number of players, selecting the most reliable in terms of capacity to deliver and excellence in innovation.
At AlmavivA we have developed a number of strategic projects for Telecom Italia, such as the Compliance Dashboard, designed to enable the Top Management of Telecom Italia to direct investments for reducing risk.
Telecom Italia has also awarded us the contract for the maintenance and evolution of its Data Warehouse and Business Intelligence platforms, which support “vital” systems for the client's Core Business.
For the energy company Enel, we deliver System Management services for operations systems and the corporate PC pool service desk.
We also deliver solutions for the core business areas of Poste Italiane, having developed its new technological and application infrastructure for managing Post Office payment transactions at Post Offices, based on centralized servers.
Furthermore, on behalf of the Banco Posta Post Office Banking Division, we provide and maintain bank products for the supporting the business areas of the Division, accounting for approx. 60% of the IT systems of Banco Posta.
450 million multi-channel contacts each year
400 million multilingual interactions analyzed on social networks
250,000 tickets per year managed by the AlmavivA Service Desk for Enel
300 systems managed by AlmavivA engineers for Enel
14,000 networked Post Offices
50,000 networked post office front counters
over 1,000 simultaneous transactions per second
15 million annual contacts managed for NET, an efficiency of 95%
1,5 million Post Office payment transactions each day