AlmavivA Contact is a market leader in Italy for private organizations and public entities in the outsourced delivery of CRM services, using innovative technologies capable of ensuring excellence in CRM 3.0. AlmavivA Contact offers a broad range of cutting-edge solutions with high added value, to help its clients develop a successful Customer Experience strategy:
- Consulting and Process Reengineering
- Inbound and Outbound Services
- Back Office & Document Management
- Market Analysis
- Adaptive Front-end
- Multichannel Customer Solutions
- Case Management & Quality Monitoring.
The distinctive element of our offering is the use of cutting-edge Almawave semantic technologies, capable of recognizing natural language to optimize operational processes. The Contact Center operators can become experts in handling single problems by valorizing destructured information and thanks to the integrated control of all contact channels.
AlmavivA Contact has joined the Asstel Code of Conduct, with regard to the self-regulation of telemarketing and teleselling activities, offering guidelines to companies and enhanced guarantees to consumers. The company is also on the Supervisory Board that ensures compliance with and updates the Code of Conduct.
President: Marco Tripi
CEO: Andrea Antonelli
AlmavivA Contact S.p.A.
Via Tommaso Marcellini, 8H - 90129 Palermo
Company's Registry of Palermo
Tax Identification/VAT Registration nr.04914190824
Share Capital € 3.000.000,00 f.p.
Management and Coordination of AlmavivA spa